DOCUMENT:Q171931 26-NOV-1997 [mspress] TITLE :Microsoft Press CD-ROM and Floppy Disk Replacement Policy PRODUCT :Microsoft Press PROD/VER: OPER/SYS:WINDOWS KEYWORDS:kbpolicy ====================================================================== SUMMARY ======= This article describes the process for obtaining a replacement CD-ROM or diskette for any Microsoft Press companion CD-ROMs and floppy disks. MORE INFORMATION ================ If your CD-ROM or floppy disk is clearly physically defective (cracked, badly warped, contains a deep scratch, etc.), you can exchange it for a replacement CD-ROM or floppy disk in the United States of America by calling Microsoft Press at 800-MS-PRESS. If you are outside the United States of America, please contact your local Microsoft Press distributor or subsidiary. For a list of distributors, please connect to the Microsoft Press Web site at http://mspress.microsoft.com/ and look for the English Language Distributors list. As of 9/24/97 this list is located at the following Web address: http://mspress.microsoft.com/mspress/sl/sl_sotu.htm IMPORTANT: Replacing the CD-ROM or floppy disk will not solve any software related issues. Therefore, replacement should be considered only if the Setup program fails and if there are no other known problems posted on the Microsoft Press Support Web site at: http://mspress.microsoft.com/support/support.htm Unfortunately we currently cannot provide replacement disk contents via the Web due to legal considerations. However, individual file patches are posted on the Internet when appropriate. Please refer to the Microsoft Press Support Web site for further information. If you need further assistance obtaining a replacement disc, please e- mail MSPINPUT@MICROSOFT.COM. Additional query words: mspress ms_press press bookbug ====================================================================== Keywords : kbpolicy Platform : WINDOWS Issue type : kbpolicy ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1997.