DOCUMENT:Q171924  05-FEB-1998  [msnetwork]
TITLE   :MSN Sign-In Screen Appears When Starting Windows
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2 1.3 2.0 2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv msnother

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
 - Microsoft Windows 95
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SYMPTOMS
========

When you start Windows 95, you may be prompted to sign in to MSN, The
Microsoft Network.

CAUSE
=====

This behavior can occur for any of the following reasons:

 - The Startup folder may contain a shortcut to MSN or to an e-mail client.

 - Microsoft Connection Manager may be the default service for all dial-up
   Internet access. (MSN 2.5 only.)

 - A registry key is damaged or contains an incorrect value.

RESOLUTION
==========

To resolve this behavior, use the appropriate method:

Method 1
--------

Remove the shortcut to MSN or your e-mail client from the Startup folder.
To do so, follow these steps:

1. Right-click the Start button, and then click Open.

2. Double-click the Programs folder.

3. Double-click the Startup folder.

4. Right-click the MSN shortcut icon, and then click Delete.  Do the same
for the e-mail client shortcut icon if it is present in the Startup folder.

Method 2 (MSN 2.5 Only)
-----------------------

Prevent Connection Manager from being the default service for all dial-up
Internet access. To do so, follow these steps:

1. Right-click the MSN icon on the desktop, and then click Connection
   Settings.

2. On the Options tab, click the "Use this service for all dial-up Internet
   access" check box to clear it, and then click OK.

3. Restart the computer.

Method 3
--------

Reinstall MSN to correct the registry settings. To do so, use the following
steps:

MSN Version 2.0:

1. Insert the MSN CD-ROM in the CD-ROM drive. If the Welcome To MSN Setup
screen appears, click Cancel, and then click Yes.

2. Double-click My Computer on the desktop.

3. Right-click the CD-ROM drive that contains the MSN CD-ROM, and then
click Explore.

4. Double-click the Help folder.

5. Double-click the Uninst.exe file.

6. When the MSN Un-Install Utility dialog box appears, quit all programs,
and then click Yes.

7. Click OK.

8. When you are prompted to restart the computer, click Yes.

9. Install MSN.

MSN Version 2.5:

1. To uninstall MSN, please see the following article in the Microsoft
Knowledge Base:

      ARTICLE-ID: Q173274
      TITLE     : How to Uninstall The Microsoft Network Version 2.5

2. Install MSN.

MORE INFORMATION
================

For information about installing MSN, please see the following articles in
the Microsoft Knowledge Base:

   ARTICLE-ID: Q159037
   TITLE     : FastTips:  MSN Installation and Setup Questions & Answers

   ARTICLE-ID: Q159870
   TITLE     : Questions and Answers About Setting Up the New MSN

   ARTICLE-ID: Q174200
   TITLE     : How to Install The Microsoft Network Version 2.5

Additional query words: 1.20 1.30 2.00 2.50
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Keywords          : kbenv msnother 
Version           : WINDOWS:1.2 1.3 2.0 2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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