DOCUMENT:Q171905  25-JUL-1998  [msnetwork]
TITLE   :Error Message: Cannot Establish Modem Connection
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnectkbfaq

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The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive
the following error message:

   Cannot establish modem connection.

CAUSE
=====

Your local telephone connection to MSN may be very busy, or there may be a
problem (such as line noise) with your local telephone service.

RESOLUTION
==========

Connect to MSN using a different primary access number. To do so, follow
these steps:

1. Right-click the MSN icon on your desktop, and then click Connection
   Settings.

2. Click Access Numbers.

3. Click the Change button next to the Primary box, and then click a
   different access number for your region.

4. Click OK until you return to Windows.

If the problem persists after following these steps, contact your local
telephone company and request that they test your telephone line for line
noise.

Additional query words: 1.30 2.00
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Keywords          : kbenv kberrmsg msnconnect kbfaq
Version           : WINDOWS:1.3,2.0
Platform          : WINDOWS
Issue type        : kbprb

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