DOCUMENT:Q171902  26-JUL-1998  [msnetwork]
TITLE   :Cannot Connect to The Microsoft Network
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0
OPER/SYS:WINDOWS
KEYWORDS:msnconnect kbtlckbfaq

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The information in this article applies to:

 - The Microsoft Network version 2.0
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, the following
message may be displayed for 20 minutes or longer:

   Connecting to The Microsoft Network

The modem icon on the right side of the taskbar occasionally blinks green;
double-clicking the icon indicates that you are connected.

CAUSE
=====

Your local telephone connection to MSN may be very busy, or the MSN
authentication server may be busy.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Cancel to stop the sign in process.

2. Try to connect to MSN again. If the same message is displayed for more
   than five minutes, repeat steps 1-2.

If you still cannot connect, try to connect using a different access
number.

Additional query words: 2.00
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Keywords          : msnconnect kbtlc kbfaq
Version           : WINDOWS:2.0
Platform          : WINDOWS
Issue type        : kbprb

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