DOCUMENT:Q171698  24-JUL-1997  [msnetwork]
TITLE   :Password and User Name Case Sensitive When Using DUN Connectoid
PRODUCT :The Microsoft Network
PROD/VER:2.0
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect

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The information in this article applies to:

 - The Microsoft Network version 2.0
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SYMPTOMS
========

If you attempt to use a Dial-Up Networking connectoid to connect to MSN, 
The Microsoft Network, you may receive the following error message:

   The computer you are dialing into could not establish a Dial-Up
   Networking connection. Check your password, and then try again.

CAUSE
=====

This problem can occur if the user name or password specified in the 
Dial-Up Networking connectoid contains one or more uppercase characters. 
When you connect to MSN using a Dial-Up Networking connectoid, your user 
name and password must contain only lowercase characters.

RESOLUTION
==========

Modify the Dial-Up Networking connectoid so that your user name and 
password contain only lowercase characters.

Additional query words: 2.00
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Keywords          : kbenv kberrmsg msnconnect 
Version           : 2.0
Platform          : WINDOWS

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