DOCUMENT:Q171036  11-NOV-1997  [msnetwork]
TITLE   :Error Message: Cannot Complete the Upgrade. There Is Not...
PRODUCT :The Microsoft Network
PROD/VER:2.0
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnsetup

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The information in this article applies to:

 - The Microsoft Network version 2.0
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SYMPTOMS
========

When you sign in to MSN, The Microsoft Network, you may be prompted to
upgrade your MSN software. If you click Yes, you may receive the following
error message:

   Cannot complete the upgrade. There is not enough disk space available
   to complete this upgrade. To free disk space, try emptying the Recycle
   Bin or removing unneeded files from your hard disk.

If you click No, your connection to MSN is closed.

CAUSE
=====

The Msnver.txt file may be missing or damaged.

RESOLUTION
==========

To resolve this issue, replace the Msnver.txt file. To do so, use the
following steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msnver.txt" (without quotation marks), and
   then click Find Now.

3. In the list of found files, right-click the Msnver.txt file, and then
   click Delete.

4. Close the Find: Files Named Msnver.txt window.

5. Click Start, point to Programs, point to Accessories, and then click
   Notepad.

6. Type "5699" (without quotation marks), and then click Save As on the
   File menu.

7. In the Save In box, open the C:\Program Files\The Microsoft Network
   folder.

8. In the File Name box, type "msnver.txt" (without quotation marks), and
   then click Save.

9. On the File menu, click Exit.

Additional query words: 2.00 msnet msnetwork microsoft-net m.s.n.
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Keywords          : kbenv kberrmsg msnsetup 
Version           : 2.0
Platform          : WINDOWS

=============================================================================

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Copyright Microsoft Corporation 1997.