DOCUMENT:Q162738 23-NOV-1998 [msnetwork] TITLE :MSN Err Msg: Network Connection Could Not Be Established PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.3,2.0,2.5 OPER/SYS:WINDOWS KEYWORDS:kbenv kberrmsg msnconnect kbtlc kbmsnkbfaq ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0, 2.5 --------------------------------------------------------------------- SYMPTOMS ======== When you connect to MSN, The Microsoft Network, you may receive one of the following error messages: - Network connection could not be established. - Remote server disconnected. - Cannot establish network connection. CAUSE ===== This behavior can occur for any of the following reasons: - The Transmission Control Protocol/Internet Protocol (TCP/IP) settings may be incorrect. - TCP/IP may be improperly bound to the Dial-Up Adapter. - The modem signal may be too low for the remote server to detect. RESOLUTION ========== To resolve this issue, remove and reinstall Dial-Up Networking. To do so, use the following steps: 1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking. 2. Right-click an MSN connection, and then click Delete. Repeat this step until all MSN connections are deleted. 3. Close the Dial-Up Networking window. 4. Click Start, point to Find, and then click Files or Folders. 5. In the Named box, type "pppmac.vxd" (without quotation marks), and then click Find Now. 6. In the list of found files, right-click the Pppmac.vxd file, and then click Delete. 7. Repeat steps 5-6 to delete the following files: - Splitter.vxd - Vdhcp.386 - Vip.386 - Vnbt.386 - Vtcp.386 - Wsock.vxd - Winsock.dll 8. Close the Find: Files Named Winsock.dll window. 9. Click Start, point to Settings, and then click Control Panel. 10. Double-click Network. 11. On the Configuration tab, click a component in the "The following network components are installed" box, and then click Remove. Repeat this step until all installed network components are removed. 12. Click OK. If you are prompted to restart the computer, click No. 13. Double-click Add/Remove Programs. 14. On the Windows Setup tab, click Communications, and then click Details. 15. Click the Dial-Up Networking check box to clear it. 16. Click OK until you return to Control Panel. 17. Close Control Panel, and then restart the computer. If you are using MSN 2.0 or earlier, use the following steps: 1. Right-click the MSN icon on the desktop, and then click Connection Settings. 2. Click Access Numbers, and then click OK. 3. When you are prompted to configure your system to access the Internet, click Yes, and then click OK. Follow the instructions on the screen. You may be prompted for your Windows CD-ROM or disks. 4. When you are prompted to restart the computer, click Yes. If you are using MSN 2.5, use the following steps: 1. Double-click the MSN icon on the desktop. 2. When the Connection Manager dialog box opens, click Yes, and then click OK. Follow the instructions on the screen. You may be prompted for your Windows CD-ROM or disks. 3. When you are prompted to restart the computer, click Yes. MORE INFORMATION ================ If these steps do not resolve the issue, extract a new copy of the Wsock32.dll file from your original Windows 95/98 disks or CD-ROM to the Windows\System folder. You can find the Wsock32.dll file in the following locations. Cabinet File Media ------------------------------------------------------ Win95_11.cab Windows 95 CD-ROM Win95_18.cab Windows 95 OEM Service Release 2 CD-ROM Win95_12.cab Windows 95 DMF format disk 12 Win95_19.cab Windows 95 non-DMF format disk 19 Folder Media ---------------------------------------------------- :\Drivers\Modem\Wdlsuprv Windows 98 CD-ROM Note that is the drive letter of your CD-ROM drive. NOTE: If you are prompted to overwrite an existing file, press Y, and then press ENTER. For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q129605 TITLE : How to Extract Original Compressed Windows Files If the issue continues to occur, the modem signal may be too low for the remote server to detect. To resolve this issue, follow these steps: 1. In the Control Panel, double-click Modems, click your modem, and then click Properties. 2. Move the Speaker Volume slider to High, click OK, and then click Close. If the issue still remains unresolved, check your modem settings to make sure your modem is properly configured to connect to MSN. Additional query words: 1.30 2.00 2.50 msnet msnetwork microsoft-net m.s.n. ====================================================================== Keywords : kbenv kberrmsg msnconnect kbtlc kbmsn kbfaq Version : WINDOWS:1.3,2.0,2.5 Platform : WINDOWS Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.