DOCUMENT:Q160158  04-APR-1999  [msnetwork]
TITLE   :MSN Err Msg: Invalid Page Fault in Module Wininet.dll
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5,95
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg kbmsn msnenv

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The information in this article applies to:

 - The Microsoft Network version 1.3, 2.0, 2.5
 - Microsoft Internet Explorer versions 3.0, 3.01, 3.02 for Windows 95
 - Microsoft Windows 95
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SYMPTOMS
========

While you are using MSN, The Microsoft Network, you may receive an error
message similar to one of the following messages:

 - Iexplore caused an invalid page fault in module Wininet.dll.

 - Msnviewr caused an invalid page fault in module Wininet.dll.

 - The Urlmon.dll file is linked to the missing export file Wininet.dll.

 - Iexplore caused a divide error in module Wininet.dll.

 - Msnviewr caused a divide error in module Wininet.dll.

 - IExplore caused exception c0000006h in Wininet.dll

CAUSE
=====

This behavior can occur for one of the following reasons:

 - One or more cache files in the Temporary Internet Files folder may
   be damaged.

 - The History folder or the cache folders used by Internet Explorer are
   damaged.

 - The index files used to track the contents of the History or cache
   folders are damaged.

RESOLUTION
==========

To resolve this issue, use one of the following methods:

Method 1
--------

Delete the Temporary Internet Files folder. To do so, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.

2. Type "deltree tempor~1" (without quotation marks), and then press
   ENTER. When you are prompted to confirm the deletion, press Y, and
   then press ENTER.

3. Type "exit" (without quotation marks), and then press ENTER.

4. Click Start, and then click Run.

5. In the Open box, type "regsvr32 cachevu.dll" (without the quotation
   marks), and then click OK. This registers the deleted Temporary
   Internet Files folder again.

If the issue continues to occur, proceed to the next method.

Method 2
--------

Empty the History and cache folders used by Internet Explorer. To do so,
follow these steps:

1. Click Options on the View menu in Internet Explorer.

2. Click the Navigation tab, click Clear History in the History area,
   and then click Yes in the dialog box that appears.

3. Click the Advanced tab, click Settings in the Temporary Internet
   Files area, click Empty Folder, and then click Yes in the dialog
   box that appears.

   After performing these steps, check to see if the issue has been
   resolved. If it has not been resolved, continue with step 4.

4. In Control Panel, double-click Add/Remove Programs.

5. Click Internet Explorer 3.0 in the list of installed programs, and then
   click Add/Remove.

6. After Internet Explorer 3.0 or 3.01 has been removed, restart the
   computer. When you see the "Starting Windows 95" message, press the
   F8 key, and then choose Command Prompt Only from the Startup menu.

7. Type the following commands, pressing ENTER after each command.

   NOTE: When you press ENTER after typing each of the following
   deltree commands, you should be prompted to confirm that you want to
   delete the folder. If this prompt is not displayed, the deltree
   command may have been typed incorrectly.

      cd \windows
      smartdrv
      deltree tempor~1
      deltree history
      cd system
      ren mshtml.dll mshtml.old
      ren shdocvw.dll shdocvw.old
      ren inetcfg.dll inetcfg.old
      ren actxprxy.dll actxprxy.old
      ren wininet.dll wininet.old
      ren cachevu.dll cachevu.old
      ren inetcpl.cpl inetcpl.old
      ren shlwapi.dll shlwapi.old
      ren url.dll url.old
      ren urlmon.dll urlmon.old
      ren wsock32n.dll wsock32n.old

8. Press the CTRL+ALT+DELETE key combination to restart your computer and
   restart Windows 95 normally.

9. Reinstall Internet Explorer. For information about obtaining Internet
   Explorer 3.02, please see the following article in the Microsoft
   Knowledge Base:

      ARTICLE-ID: Q164475
      TITLE     : Availability of Internet Explorer 3.02 for Windows 95
                  And NT 4.0

Additional query words: 1.30 2.00 2.50 msnet msnetwork msiew95 w_money
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Keywords          : kbenv kberrmsg kbmsn msnenv 
Version           : WINDOWS:1.3,2.0,2.5,95
Platform          : WINDOWS
Issue type        : kbprb

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