DOCUMENT:Q155648  23-JUL-1998  [msnetwork]
TITLE   :Cannot Connect to MSN at Maximum Modem Speed
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.30,2.00,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv msnconnectkbfaq

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The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
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SYMPTOMS
========

Although you have previously connected to MSN, The Microsoft Network, at
your modem's maximum speed, you are now unable to connect at this speed.

CAUSE
=====

This issue can occur for any of the following reasons:

 - The MSN Dial-Up Networking connection may be damaged.

 - The modem connects at full speed using one standard, but not another.
   In this case, the modem may have to  connect at a lower speed in order
   to negotiate using both standards. For example, if your modem supports
   both the V.34 and V.42 standards, it may be able to establish a V.34
   connection at 28.8 Kbps, but be unable to negotiate a V.42 connection
   at 28.8 Kbps. When this occurs, the modem attempts to establish a
   connection at a lower speed in order to negotiate using both the V.34
   and V.42 standards. The speed at which the modem connects varies
   depending on your local phone company and phone line conditions.

RESOLUTION
==========

To resolve this issue, use any of the following methods:

Delete MSN Dial-Up Networking Connections
-----------------------------------------

To delete the two MSN Dial-Up Networking connections, follow these steps:

1. Double-click My Computer, and then double-click Dial-Up Networking.

2. Delete the connections named "The Microsoft Network" and "The Microsoft
   Network (Backup)."

3. Right-click the MSN desktop icon, and then click Connection Settings.

4. Click Access Numbers, and then reselect both the primary and backup
   telephone numbers.

Optimize Modem Performance
--------------------------

To configure your modem for optimum performance in Windows 95/98, follow
these steps:

NOTE: Using these steps does not guarantee that a 28.8 modem will always
transfer data at a rate of 28.8 Kbps or higher. These are simply steps you
can use to configure your modem for optimum performance in Windows 95/98.

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. On the General tab, click the modem you are using to connect to MSN,
   and then click Properties.

4. In the Maximum Speed box, click 57600.

   NOTE: Do not set the maximum connection speed higher than 57600 Kbps if
   you are using a 28.8 Kbps modem.

5. Click the Only Connect At This Speed check box to clear it.

6. On the Connection tab, click Advanced.

7. Click the Use Flow Control check box to select it, and then click
   Hardware (RTS/CTS).

8. Click the Use Error Control check box to select it.

9. Click OK, click OK again, and then click Close.

MORE INFORMATION
================

You can use the Modemlog.txt file located in the Windows folder to
troubleshoot modem connection problems. To enable the Modemlog.txt file,
follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. On the Connection tab, click Advanced.

4. Click the Record A Log File check box to select it.

5. Click OK, click OK again, and then click Close.

For information about interpreting the contents of the Modemlog.txt file,
see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q142730
   TITLE     : How to Create and Use the Modemlog.txt File

Additional query words: 1.30 2.00 2.50 msn
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Keywords          : kbenv msnconnect kbfaq
Version           : WINDOWS:1.30,2.00,2.5
Platform          : WINDOWS
Issue type        : kbprb

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Copyright Microsoft Corporation 1998.