DOCUMENT:Q153911 21-MAR-1998 [msnetwork] TITLE :MSN Icon Does Not Function After MSN 1.2 Upgrade PRODUCT :The Microsoft Network PROD/VER:1.20 OPER/SYS:WINDOWS KEYWORDS:msnconnect ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 1.2 --------------------------------------------------------------------- SYMPTOMS ======== After you upgrade to version 1.2 of MSN, The Microsoft Network, the MSN icon on the desktop may not function. CAUSE ===== This behavior can occur if the Wsock32.dll file is damaged or missing. RESOLUTION ========== To resolve this issue, rename the Wsock32.dll file (if it exists) in the Windows\System folder, and then extract a new copy of the Wsock32.dll file from your original Windows 95 disks or CD-ROM to the Windows\System folder. The Wsock32.dll file is located in the Win95_11.cab cabinet file. NOTE: If you are using a NEC or Compaq computer with a preinstalled version of Windows 95, the Wsock32.dll file is located in the Win95_19.cab cabinet file. For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q129605 TITLE : How to Extract Original Compressed Windows Files Additional query words: 1.20 ====================================================================== Keywords : msnconnect Version : 1.20 Platform : WINDOWS ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.