DOCUMENT:Q151851  21-MAY-1998  [mastering]
TITLE   :BUG: Mastering Exchange Development: Product ID Is Zeros
PRODUCT :Microsoft Mastering Series
PROD/VER:1.00
OPER/SYS:WINDOWS
KEYWORDS:kbmm kbsetup kbnokeyword

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1.00
WINDOWS


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The information in this article applies to:

 - Mastering Microsoft Exchange Development, version 1.0
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SYMPTOMS
========

When you reinstall Mastering Exchange Development over an existing
installation, the Product ID changes from the original ID number to all
zeros.

RESOLUTION
==========

The only resolution to this problem is to remove the program using the
Remove All option in Setup and reinstall it.

Do the following to remove the program:

1. Click the Start button, and then click Run.

2. Type "<CD-ROM drive letter>":\setup.exe (without the quotation marks).
   For example, if the CD-ROM drive is drive D, type "d:\setup.exe."

3. From the Setup choices window, click Remove All.

Do the following to reinstall the program:

1. Click the Start button, and then Click Run.

2. Type "<CD-ROM drive letter>":\setup.exe (without the quotation marks).

The Product ID number will now be correct.

STATUS
======

Microsoft has confirmed this to be a problem in the products listed above.
We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional reference words: 1.00 multi media multimedia multi-media
                            mmtitles PID
KBCategory:
KBSubcategory: kbnokeyword
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Keywords          : kbmm kbsetup kbnokeyword
Version           : 1.00
Platform          : WINDOWS

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