DOCUMENT:Q149312 25-JUL-1998 [msnetwork] TITLE :Connection Stops Responding at "Connecting to MSN" PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3, 2.0 OPER/SYS:WINDOWS KEYWORDS:msnconnectkbfaq ====================================================================== --------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0 --------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect to MSN, The Microsoft Network, MSN may stop responding (hang) when you see the "Connecting to The Microsoft Network" message. CAUSE ===== This behavior can occur if the Ccdialer.exe file is missing or damaged, or if the PPP connection is not made correctly. RESOLUTION ========== To resolve this issue, use any of the following methods: Reinstall the Ccdialer.exe File ------------------------------- Delete the Ccdialer.exe file from your hard disk, and then extract a new copy of the Ccdialer.exe file from your original Windows 95 disks or CD- ROM to the Program Files\The Microsoft Network folder. To do so, follow these steps: 1. Click Start, point to Find, and then click Files Or Folders. 2. In the Named box, type "ccdialer.exe" (without quotation marks), and then click Find Now. 3. In the list of found files, right-click the Ccdialer.exe file, and then click Delete. 4. Close the Find: Files Named Ccdialer.exe window. 5. Extract a new copy of the Ccdialer.exe file from your original Windows 95/98 disks or CD-ROM to the Program Files\The Microsoft Network folder. The Ccdialer.exe file is located in the Win95_07.cab cabinet file on the Windows 95 CD-ROM, in the Win95_10.cab cabinet file on the Windows 95 OEM Service Release 2 CD-ROM, in the Win95_08.cab cabinet file on disk 8 of the Windows 95 DMF format disks, and in the Win95_12.cab cabinet file on disk 12 of the Windows 95 non-DMF format disks. For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q129605 TITLE : How to Extract Original Compressed Windows Files If the issue continues to occur, proceed to the next method. Configure PPP Connection ------------------------ Correct the PPP connection. To do so, follow these steps: 1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking. 2. Right-click the Microsoft Network connection, and then click Properties. 3. On the Server Types tab, under Advanced Options, click the Enable Software Compression check box to clear it. 4. Under Allowed Network Protocols, click the TCP/IP check box to select it. 5. Click TCP/IP Settings. 6. Click the Use IP Header Compression check box to clear it. 7. Click OK until you return to Windows. If the issue continues to occur, proceed to the next method. Reinstall Dial-Up Networking ---------------------------- Remove and reinstall Dial-Up Networking. To do so, follow these steps: 1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking. 2. Right-click an MSN connection, and then click Delete. Repeat this step until all MSN connections are deleted. 3. Close the Dial-Up Networking window. 4. Click Start, point to Find, and then click Files or Folders. 5. In the Named box, type "pppmac.vxd" (without quotation marks), and then click Find Now. 6. In the list of found files, right-click the Pppmac.vxd file, and then click Delete. 7. Repeat steps 5-6 to delete the following files: - Splitter.vxd - Wsock.vxd - Winsock.dll 8. Close the Find: Files Named Winsock.dll window. 9. Click Start, point to Settings, and then click Control Panel. 10. Double-click Network. 11. On the Configuration tab, click a component in the "The following network components are installed" box, and then click Remove. Repeat this step until all installed network components are removed. 12. Click OK. If you are prompted to restart the computer, click No. 13. Double-click Add/Remove Programs. 14. On the Windows Setup tab, click Communications, and then click Details. 15. Click the Dial-Up Networking check box to clear it. 16. Click OK until you return to Control Panel. 17. Close Control Panel, and then restart the computer. 18. Right-click the MSN icon on the desktop, and then click Connection Settings. 19. Click Access Numbers, and then click OK. 20. When you are prompted to configure your system to access the Internet, click Yes, and then click OK. Follow the instructions on the screen. You may be prompted for your Windows CD-ROM or disks. 21. When you are prompted to restart the computer, click Yes. MORE INFORMATION ================ If these methods do not resolve the issue, extract a new copy of the Wsock32.dll file from your original Windows 95 disks or CD-ROM to the Windows\System folder. The Wsock32.dll file is located in the Win95_11.cab cabinet file on the Windows 95 CD-ROM, in the Win95_18.cab cabinet file on the Windows 95 OEM Service Release 2 CD-ROM, in the Win95_12.cab cabinet file on disk 12 of the Windows 95 DMF format disks, and in the Win95_19.cab cabinet file on disk 19 of the Windows 95 non-DMF format disks. NOTE: If you are prompted to overwrite an existing file, press Y, and then press ENTER. If the issue still remains unresolved, check your modem settings to make sure your modem is properly configured to connect to MSN. Additional query words: 1.30 2.00 msnet msnetwork microsoft-net m.s.n. ====================================================================== Keywords : msnconnect kbfaq Version : WINDOWS:1.2,1.3, 2.0 Platform : WINDOWS ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.