DOCUMENT:Q148825  24-JUL-1998  [msnetwork]
TITLE   :"Modem Is Busy or Not Found": Wrong Modem Driver Installed
PRODUCT :The Microsoft Network
PROD/VER:1.30 2.00
OPER/SYS:WINDOWS
KEYWORDS:msnconnectkbfaq

======================================================================
---------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
---------------------------------------------------------------------

SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may
receive the following error message:

   Modem is busy or not found.

CAUSE
=====

This message may indicate that an incorrect driver for your modem is
installed, or that another application is taking control of the modem.

RESOLUTION
==========

To resolve this issue, use any of the following methods:

Check for Software Conflict
---------------------------

To determine whether there is a conflict with another program, press the
CTRL+ALT+DELETE key combination. Highlight any program, except Explorer or
Systray, and then click End Task. Repeat until only Explorer and Systray,
if present, are listed in the Close Program dialog box.

Check for Incorrect Modem Driver
--------------------------------

To determine which modem driver is installed, double-click Modems in
Control Panel.

If the modem listed is not the modem that is connected to your computer,
follow these steps:

1. Click the listed modem, and then click Remove.

2. Click Add to run the Install New Modem Wizard.

3. If automatic detection does not correctly identify your modem, click
   the "Don't detect my modem, I will select it from a list" check box to
   select it and then manually select your modem from the list.

Check Connections with Other Programs
-------------------------------------

Test the modem with another 32-bit application, such as HyperTerminal:

1. Click Start, point to Programs, point to Accessories, and then click
   HyperTerminal.

2. Click AT&T Mail or MCI Mail. If a dialog box containing an OK button
   appears, click OK, and then click OK again.

3. Click Dial, and allow the modem to dial the number.

4. A screen appears prompting for a login name. Type a test login name.

5. If what is displayed does not correspond with the typing, or an error
   message appears before this point, contact the modem manufacturer for
   assistance in configuring their modem for 32-bit applications.

Check Extra Modem Settings
--------------------------

To determine the extra settings for your modem, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. Click your modem, and then click Properties.

4. On the Connection tab, click Advanced.

5. Check the value in the Extra Settings box. To determine the correct
   extra settings for your modem, please see one of the following articles
   in the Microsoft Knowledge Base:

      ARTICLE-ID: Q175186
      TITLE     : Extra Modem Settings A-C for Connecting to MSN

      ARTICLE-ID: Q175288
      TITLE     : Extra Modem Settings D-H for Connecting to MSN

      ARTICLE-ID: Q175187
      TITLE     : Extra Modem Settings I-M for Connecting to MSN

      ARTICLE-ID: Q175248
      TITLE     : Extra Modem Settings N-P for Connecting to MSN

      ARTICLE-ID: Q175249
      TITLE     : Extra Modem Settings R-T for Connecting to MSN

      ARTICLE-ID: Q175250
      TITLE     : Extra Modem Settings U-Z for Connecting to MSN

Additional reference words: 1.30 2.00 2.50 msn
======================================================================
Keywords          : msnconnect kbfaq
Version           : 1.30 2.00
Platform          : WINDOWS

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1998.