DOCUMENT:Q148782  27-JUN-1998  [msnetwork]
TITLE   :Aptiva Guide Causes "Modem Is Busy or Cannot Be Found"
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kb3rdparty kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
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SYMPTOMS
========

When you use a computer with the Aptiva Guide program in the Startup
folder, you may receive the following error message when you attempt
to connect to MSN, The Microsoft Network:

   Modem is busy or cannot be found.

CAUSE
=====

The Aptiva Guide program has partial control of the modem, monitoring
it for incoming voice messages.

RESOLUTION
==========

Remove the Aptiva Guide program from the Startup folder and then restart
the computer. To do so, follow these steps:

1. Right-click Start, and then click Open.

2. Double-click the Programs folder.

3. Double-click the StartUp folder.

4. Drag the Aptiva Guide icon from the StartUp window to the desktop.

5. Close all open windows, and then restart the computer.

Additional query words: 1.20 1.30 2.00 2.50 msn ibm
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Keywords          : kb3rdparty kberrmsg msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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