DOCUMENT:Q147808  19-JUL-1997  [msnetwork]
TITLE   :Computer Hangs or MSN Disconnects During MSN 1.2 Upgrade
PRODUCT :The Microsoft Network
PROD/VER:1.00 1.05
OPER/SYS:WINDOWS
KEYWORDS:msnconnect

======================================================================
---------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.0, 1.05, 1.2
---------------------------------------------------------------------

SYMPTOMS
========

During the upgrade to MSN, The Microsoft Network, version 1.2, you may be
disconnected from MSN or your computer may stop responding (hang).

CAUSE
=====

These symptoms can occur if you are running other programs during the
upgrade. The statement on the upgrade screen that you can run other
programs during the upgrade is not correct.

RESOLUTION
==========

Perform the upgrade with no other programs running on your computer.
If this does not work, reinstall MSN from the Windows Setup Tab in
Add/Remove programs located in the Control Panel.

Additional reference words: 1.00 1.05 1.20 msn
======================================================================
Keywords          : msnconnect 
Version           : 1.00 1.05
Platform          : WINDOWS

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1997.