DOCUMENT:Q147576  08-OCT-1997  [msnetwork]
TITLE   :New User Screen Appears When Signing In Using Old Account
PRODUCT :The Microsoft Network
PROD/VER:1.00 1.05 1.20 1.30
OPER/SYS:WINDOWS
KEYWORDS:msnconnect

======================================================================
1.00 1.05 1.20 1.30
WINDOWS
kbui

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The information in this article applies to:

 - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3
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SYMPTOMS
========

When you sign in to MSN, The Microsoft Network, you may see the New
User Welcome screen even though you are not using a new account.

CAUSE
=====

This behavior can occur if you create a new account on a computer on
which you are using an existing account.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Connect to MSN.

2. On the View menu, click Options.

3. Click the "Show MSN Today title on startup" check box to clear it,
   and then click OK.

4. Disconnect from MSN, and then reconnect.

5. On the View menu, click Options.

6. Click the "Show MSN Today title on startup" check box to select it,
   and then click OK.

7. Disconnect from MSN, and then reconnect.

KBCategory: kbui
KBSubcategory: msnconnect
Additional reference words: 1.00 1.05 1.20 1.30 msn
======================================================================
Keywords          : msnconnect 
Version           : 1.00 1.05 1.20 1.30
Platform          : WINDOWS

=============================================================================

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