DOCUMENT:Q142599  01-JUL-1998  [msnetwork]
TITLE   :Err Msg: Cannot Establish Network Connection
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
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SYMPTOMS
========

When you try to establish a connection to the Internet using MSN, The
Microsoft Network, as your Internet service provider, you may receive
the following error message:

   Cannot establish network connection.

CAUSE
=====

This error message may be caused by either of the following situations:

 - Some of the TCP/IP settings or files may be incorrect or damaged.

 - The modem signal may be too low for the remote server to detect.

RESOLUTION
==========

Remove and reinstall Dial-Up Networking. To do so, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click
   Dial-Up Networking.

2. Right-click an MSN connection, and then click Delete. Repeat this step
   until all MSN connections are deleted.

3. Close the Dial-Up Networking window.

4. Click Start, point to Find, and then click Files or Folders.

5. In the Named box, type "pppmac.vxd" (without quotation marks), and then
   click Find Now.

6. In the list of found files, right-click the Pppmac.vxd file, and then
   click Delete.

7. Repeat steps 5-6 to delete the following files:

    - Splitter.vxd
    - Vdhcp.386
    - Wsock.vxd
    - Winsock.dll

8. Close the Find: Files Named Winsock.dll window.

9. Click Start, point to Settings, and then click Control Panel.

10. Double-click Network.

11. On the Configuration tab, click a component in the "The following
   network components are installed" box, and then click Remove. Repeat
   this step until all installed network components are removed.

12. Click OK. If you are prompted to restart the computer, click No.

13. Double-click Add/Remove Programs.

14. On the Windows Setup tab, click Communications, and then click Details.

15. Click the Dial-Up Networking check box to clear it.

16. Click OK until you return to Control Panel.

17. Close Control Panel, and then restart the computer.

18. Right-click the MSN icon on the desktop, and then click Connection
   Settings.

19. Click Access Numbers, and then click OK.

20. When you are prompted to configure your system to access the Internet,
   click Yes, and then click OK. Follow the instructions on the screen. You
   may be prompted for your Windows CD-ROM or disks.

21. When you are prompted to restart the computer, click Yes.

If these steps do not resolve the issue, the modem signal may be too low
for the remote server to detect. To resolve this issue, follow these steps:

1. In the Control Panel, double-click Modems, click your modem, and then
   click Properties.

2. Move the Speaker Volume slider to High, click OK, and then click Close.

Additional query words: 1.30 2.00 2.50 msn
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Keywords          : kbenv kberrmsg kbmsn 
Version           : WINDOWS:1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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