DOCUMENT:Q142536  26-JUL-1998  [msnetwork]
TITLE   :No Dial Tone When You Attempt to Connect to MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbtlckbfaq

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The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
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SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, you may receive
the following error message:

   No dial tone. Please make sure that your modem is connected properly
   and turned on.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. If the modem is an external modem, make sure that it is turned on.

2. Check to see that the modem is correctly connected to the telephone
   jack. Plug the telephone line from the telephone jack into the line
   jack on the back of the modem. If there is more than one jack on the
   modem make sure that the line is plugged into the correct jack.

   NOTE: Do not use a line splitter or duplex jack.

3. Verify that the "Wait for dial tone before dialing" option is enabled.
   To do this, follow these steps:

      a. Click Start, point to Settings, and then click Control Panel.

      b. Double-click Modems.

      c. Click your modem, and then click Properties.

      d. Click the Connection tab.

      e. Click to select the "Wait for dial tone before dialing" check
         box.

      f. Click OK, click Close, and then close Control Panel.

4. Verify that no running programs are using the modem. To do this,
   follow these steps:

   a. Press CTRL+ALT+DELETE.

   b. In the Close Program dialog box, look for any program that may
      use the modem. Click that program, and then click End Task. Repeat
      this step until all programs that may be trying to use the modem are
      no longer running.

MORE INFORMATION
================

The "No dial tone" message may also be generated if you have automated
voice messaging installed. If there is even one message waiting on the
telephone, it beeps several times before generating a dial tone. Dial-Up
Networking then returns a "No dial tone" message. To resolve this issue,
add two or three commas before the number to be dialed. This allows the
dialer to bypass the beeps and hear the dial tone.

Additional query words: 1.30 2.00 2.50 msnet msnetwork microsoft-net
m.s.n.
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Keywords          : kbenv kberrmsg msnconnect kbtlc kbfaq
Version           : WINDOWS:1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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Copyright Microsoft Corporation 1998.