DOCUMENT:Q142378  12-AUG-1997  [msnetwork]
TITLE   :Access Number Problem If Cancel Selected During Signup
PRODUCT :The Microsoft Network
PROD/VER:1.20 1.30 2.00
OPER/SYS:WINDOWS
KEYWORDS:msnsignup

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
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SYMPTOMS
========

After you sign up for MSN, The Microsoft Network, you may receive an
error message stating that the phone numbers are not valid when you try
to connect.

CAUSE
=====

If only one access number is available in your area and you click Cancel
during sign-up, the backup access number box remains blank. If the backup
number is blank, you receive an error message stating that the phone
numbers are not valid when you try to connect.

RESOLUTION
==========

Select a backup access number. To do so, follow these steps:

1. Right-click the MSN icon on the desktop, and then click Connection
   Settings.

2. Click Access Numbers.

3. Click the Change button next to the Backup box, and then click an
   appropriate backup access number for your area.

4. Click OK until you return to Windows.

Additional query words: 1.20 1.30 2.00 2.50 msn
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Keywords          : msnsignup 
Version           : 1.20 1.30 2.00
Platform          : WINDOWS

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