DOCUMENT:Q134287  27-JUN-1998  [msnetwork]
TITLE   :Auto-Disconnect Does Not Recognize Data Transfer Activity on MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3
OPER/SYS:WINDOWS
KEYWORDS:kbenv msninternet msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3
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SYMPTOMS
========

While receiving data from the Internet (such as when you are downloading
a file), you may be disconnected from MSN, The Microsoft Network.

CAUSE
=====

The Microsoft Network does not recognize activity when data is
received from the Internet by a program other than Internet Explorer.
Therefore, the auto-disconnect feature causes The Microsoft Network
to disconnect from your computer after the specified idle time, even
though you are receiving data.

The auto-disconnect feature recognizes only the following activities:

 - Anything you do on The Microsoft Network itself (chat, BBS, mail, MSN
   Today, and so forth).

 - Any data sent to the Internet.

 - Any data received from the Internet by Internet Explorer (but not by
   other programs, such as FTP or Netscape).

RESOLUTION
==========

Use any of the following methods to work around this problem:

 - Use Internet Explorer for data transfer from the Internet.

 - Set the auto-disconnect setting to 59 minutes before starting a data
   transfer from the Internet.

 - Maintain activity on The Microsoft Network while transferring data
   from the Internet. For example, keep a busy chat room open.

 - Connect to the Internet using The Microsoft Network connectoid.
   The connectoid is located in Dial-Up Networking. Using the connectoid
   disables the auto-disconnect feature, so be careful not to remain
   connected inadvertently and accumulate connect-time bills.

MORE INFORMATION
================

When The Microsoft Network disconnects, it displays a Disconnecting
Now dialog box for 30 seconds. After you are disconnected, no dialog box
is displayed. If you return to an unattended data transfer, you do not
see an error message.

Additional query words: 1.20 1.30 msn
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Keywords          : kbenv msninternet msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3
Platform          : WINDOWS
Issue type        : kbprb

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