DOCUMENT:Q134282  01-JUL-1998  [msnetwork]
TITLE   :Cannot Connect to Internet and MSN with Static IP Address
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
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SYMPTOMS
========

When you try to connect to Internet and The Microsoft Network, you may
receive the following error message:

   Cannot locate the MSN data center.

CAUSE
=====

If you have a static IP address or gateway associated with your dial-up
adapter, you cannot connect to Internet and The Microsoft Network. (Note
that you can use a static IP address and gateway for TCP/IP bound to a LAN
adapter because these settings are adapter-specific.)

To check the IP address and gateway, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Network.

3. Click either TCP/IP (if you do not have a network card) or
   TCP/IP Dial-Up Adapter (if you have a network card).

4. Click Properties.

5. Click the IP Address tab.

6. Click Obtain An IP Address Automatically.

7. Click the Gateway tab.

8. Make sure no gateways are listed.

RESOLUTION
==========

On the IP Address tab, click Obtain An IP Address Automatically. On the
Gateway tab, make sure no gateways are listed.

NOTE: If you are using RNA to connect to another dial-up access provider,
this resolution will invalidate the setup for that provider. To fix the
settings for the other provider, follow these steps:

1. Click Start, point to Programs, point to Accessories, and then click
   Dial-Up Networking.

2. Use the right mouse button to click the icon for the other Internet
   service provider.

3. Click Properties.

4. Click Server Type.

5. Click TCP/IP Settings.

6. Enter the fixed IP address and DNS server address required by the
   other provider.

7. Click OK until you return to Windows.

This procedure ensures that the setup for each access provider does not
interfere with any other.

Additional query words: 1.20 1.30 2.00 2.50 msn
======================================================================
Keywords          : kbenv kberrmsg msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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