DOCUMENT:Q134223  04-JUL-1998  [msnetwork]
TITLE   :Error Message: Already Signed in to The Microsoft Network
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg msnconnect kbtlc kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
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SYMPTOMS
========

When you try to sign in to MSN, The Microsoft Network, you may receive one
of the following error messages:

 - You are already signed in to The Microsoft Network.

   Another computer is signed in under your name. If you suspect
   unauthorized use of your account, please call Customer Service.

 - Either your user name or password is incorrect or your account could
   not be accessed. For troubleshooting information, click Help.

CAUSE
=====

These messages appear if you try to sign in to MSN within approximately
ten minutes of being disconnected without signing out normally. When you
do not sign out in the standard way, the TCP/IP connection is not broken
immediately.

RESOLUTION
==========

Wait ten minutes and then attempt to sign in to MSN again. If either of
these messages continue to appear, contact MSN Member Support.

Additional query words: 1.20 1.30 2.00 2.50 msn internet
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Keywords          : kberrmsg msnconnect kbtlc kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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