DOCUMENT:Q130192 02-SEP-1998 [mspress] TITLE :Support Options for Microsoft Press Inquiries PRODUCT :Microsoft Press PROD/VER: OPER/SYS: KEYWORDS:mspsupt ====================================================================== kbpolicy SUMMARY ======= This article includes information about how to receive assistance if you have questions about Microsoft Press books. MORE INFORMATION ================ Obtaining Technical Support on the Contents of Microsoft Press Books -------------------------------------------------------------------- If you have a Microsoft Press book and need assistance with the book's content, you should contact the Microsoft Product Support Services (PSS) group that supports the related Microsoft product. For example, if your question is about the contents of "Microsoft Access 2 For Windows Step by Step," contact the Microsoft Access product support group. The support options available will depend upon the Microsoft's current policies and pricing. Call Microsoft Technical Support sales at (800) 936- 3500 for details about the available support options. For specific support policies and for more information about books that do not clearly relate to a specific Microsoft product, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q130191 TITLE : Support Policies for Microsoft Press Books For a list of product support numbers, call (425)454-2030. Obtaining Pre-Sales Information About Microsoft Press Books ----------------------------------------------------------- If you have pre-sales questions about Microsoft Press books, or if you want to order Microsoft Press books, contact Microsoft Press Sales at (800) MS- PRESS. Microsoft Press Sales can provide information about the following topics: - What Microsoft Press book covers a particular Microsoft product or computer topic? - Does a certain Microsoft Press book have information about a particular topic? NOTE: Although Microsoft Press does not produce original documentation that is packaged with Microsoft products, in some cases separate hard copy documentation may be available from Microsoft Press sales. Obtaining General Sales Information on Microsoft Products --------------------------------------------------------- For sales information on Microsoft products, or to order Microsoft products, you should call the Microsoft Sales Information Center at (800) 426-9400. You can also use this phone number to order replacements for product documentation that was originally included with a Microsoft product. Contacting the Developer Solution Team -------------------------------------- You can contact the Developer Solution Team if you need pre-sales information about any of the following: - Database applications such as Microsoft Access or FoxPro. - Business Systems products such as Windows NT or Microsoft Mail. - Developer tools and programming languages such as Microsoft Visual Basic or Visual C++. - Programming resources available from Microsoft (including Microsoft Press books). - Requests for white papers, technical notes, and specifications. You can contact the Developer Solution Team (DST) for pre-sales information by calling (800) 426-9400, and then pressing the appropriate number for the Developer Solution Team. NOTE: The Microsoft Sales Information Center and the Developer Solution Team do not provide technical support. Distinguishing Between Pre-Sales Questions and Technical Support Questions -------------------------------------------------------------------------- Use the following examples to help you determine whether you have a pre- sales information question or a technical support question. The following two examples are pre-sales questions: - Which Microsoft product(s) do I use to perform a specific task? - Can a particular Microsoft product do a specific task? The following is an example of a technical support question: - How can I make a particular Microsoft product do a specific task? KBCategory: kbpolicy KBSubcategory: mspsupt Additional reference words: bookbug sbs running dtssb ====================================================================== Keywords : mspsupt ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.