DOCUMENT:Q130191 01-JUL-1999 [mspress] TITLE :Support Policies for Microsoft Press Books PRODUCT :Microsoft Press PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== SUMMARY ======= Microsoft Press produces and distributes books and multimedia titles about Microsoft products. This article provides a guide to the support policies for Microsoft Press books and multimedia titles. The following topics are covered: - General Support Policy - Replacement Media - Titles with Specific Support Policies - Developer Resource Books - General Programming Books - Limited Software Bundles - Microsoft Press Book Series MORE INFORMATION ================ General Support Policy ---------------------- Microsoft Press provides support information, including a search facility for known errors and corrections, through the following World Wide Web address: http://mspress.microsoft.com/ For issues not covered by this Web site, readers can send comments and feedback to the Microsoft Press feedback e-mail address: MSPINPUT@MICROSOFT.COM Note that support is not offered through this alias. Technical support for Microsoft Press books is also available through the Microsoft Technical Support (MTS) group that supports the related Microsoft product. For example, if your question is about the contents of "Microsoft Access 97 For Windows Step by Step," contact the Microsoft Access product support group. You must qualify for support of the related Microsoft software to receive support for a Microsoft Press book. The support options available will depend upon Microsoft's current policies and pricing. Call Microsoft Technical Support sales at (800) 936-3500 for details about the available support options. Replacement Media ----------------- To obtain a replacement for a damaged diskette or CD-ROM included with a Microsoft Press book, please call (800) MS-PRESS. Titles with Specific Support Policies ------------------------------------- - "Mastering" Series support Each Mastering series title comes with limited support options. Please refer to the support options listed on the back or inside of the CD-ROM jewel case cover (or quicksleeve). - "Microsoft Windows 95 How & Why" and - "Microsoft Windows 95 Starts Here" Limited no-charge support is offered for this multimedia CD-ROM by calling (425) 703-3562. - "Starts Here" series For these multimedia CD-ROMs, no-charge support is offered for setup issues only. Call (425) 635-7033. - "Microsoft Windows NT Resource Kit" Microsoft does not guarantee the performance of the Windows NT Resource Kit utilities, response times, or bug fixes to the tools. Microsoft does offer customer assistance on the utilities through Knowledge Base articles, Microsoft Technical Support options. For a listing of Microsoft phone support numbers, please refer to "Your Guide to Service and Support" included with Windows NT. Microsoft Press also reads all feedback sent to the RKINPUT@MICROSOFT.COM alias. - "Running Microsoft Outlook 98" - "Building Applications with Microsoft Outlook 98" - "Microsoft Outlook 98 Step by Step" - "Running Microsoft Office 97, Updated Edition" Microsoft supports the full version of Microsoft Outlook 98 included with these books. Developer Tools Books --------------------- Assistance on the material covered in the following books is available through Pay Per Incident and Priority support options: - "Advanced Windows NT" - "Advanced Windows" - "Hardware Design Guide for Windows 95" - "Inside OLE 2" - "Inside Windows NT" - "Inside Windows 95" - "Microsoft Windows 95 Help Authoring Kit" - "ODBC 2.0 Programmer's Reference and SDK Guide" - "The Windows Interface Guidelines for Software Design" For details about the available support options, call Microsoft Technical Support sales at (800) 936-3500. General Programming Books ------------------------- No formal support is offered for the following books: general programming: ISBN TITLE ------------- ------------------------------ 1-55615-484-4 "Code Complete" 1-55615-650-2 "Debugging the Development Process" 1-55615-823-8 "Dynamics of Software Development" 1-55615-343-0 "Microsoft 80386/80486 Programming Guide" 1-55615-927-7 "Microsoft Sourcebook for the Help Desk" 1-55615-555-7 "The Peter Norton PC Programmer's Bible" 1-55615-641-3 "Programmer's Guide to PC Video Systems" 1-55615-321-X "Programmer's PC Sourcebook," second edition 1-55615-551-4 "Writing Solid Code" Comments about these books should be sent to Microsoft Press at the following address: E-mail (preferred feedback method): MSPINPUT@MICROSOFT.COM Postal mail: Microsoft Press Attn.: Editor One Microsoft Way Redmond, WA 98052 Limited Software Bundles ------------------------ The following books are based on limited editions of Microsoft programming languages: - "Learn C Now" - "Learn Basic Now" - "Learn Java Now" - "Learn Visual C++ Now" - "Learn Visual Basic Now" Microsoft offers support only to customers who have purchased the full version of the language. Call the Microsoft Information Center (MSIC)at (800) 426-9400 or Microsoft Technical Support sales at (800) 936-3500 for details. Microsoft Press Book Series --------------------------- The information in this article applies to all Microsoft Press books, including the following Microsoft Press book series: - Advanced - At a Glance - Developing Solutions - Developer's Handbook - Inside - Field Guide - Learn Now series (including "Learn C Now" and "Learn Basic Now") - Running - Step by Step - Ultimate - WYSIWYG Guide - Developer's Kit - Microsoft Professional Editions - Microsoft Programming Series - Programmer's Reference - Resource Kit Microsoft Press is committed to providing books containing reliable, useful, and timely information about Microsoft products and related technology. For more information on Microsoft books, including articles that describe known errors in Microsoft Press books, query on the following word here in the Microsoft Knowledge Base: bookbug Additional query words: bookbug reskit devkit progref sbs ====================================================================== Keywords : ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.