DOCUMENT:Q129297 25-JUN-1998 [msnetwork] TITLE :Cannot Connect to The Microsoft Network in Safe Mode PRODUCT :The Microsoft Network PROD/VER:WINDOWS:1.2,1.3,2.0,2.5 OPER/SYS:WINDOWS KEYWORDS:kbenv kberrmsg msninterop msnconnect kbmsn ====================================================================== -------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5 -------------------------------------------------------------------- SYMPTOMS ======== If you start Microsoft Windows in Safe mode and then attempt to connect to MSN, The Microsoft Network, you receive the following error message: Your modem (or other connecting device) is not functioning. CAUSE ===== When you start Windows in Safe mode, the path to The Microsoft Network is not loaded. RESOLUTION ========== To connect to The Microsoft Network, restart Windows normally. Additional query words: 1.20 1.30 2.00 2.50 msn ====================================================================== Keywords : kbenv kberrmsg msninterop msnconnect kbmsn Version : WINDOWS:1.2,1.3,2.0,2.5 Platform : WINDOWS Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.