PC WRmt: Setup May Fail If Program Manager Not Running (98044)

SYMPTOMS

If the Microsoft Windows Program Manager is not running when you start the Setup program for version 3.2 of Microsoft Mail Remote for Windows, the Setup program attempts to build the Program Manager group but cannot. The following error message is generated:

Cannot establish DDE link to Program Manager - Retry/Cancel.

After you select Cancel, a message appears stating that Mail is not installed correctly and will not function. After you select Exit Install, a sharing violation occurs.

Mail Remote for Windows does run correctly after installation.

CAUSE

Setup is calling standard Setup Toolkit routines to attempt to create a Program Manager group and item. Any application that uses Setup Toolkit will experience the same problem.

It was assumed this problem would appear with any shell other than Program Manager. However, it appears that Norton Desktop traps DDE calls to the Program Manager and also avoids this problem.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.