Font Assistant Does Not Print Sample Page with HP LaserJet 4 (97478)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
  • Microsoft TrueType Font Pack II
This article was previously published under Q97478

SYMPTOMS

When you use the printer driver for the Hewlett-Packard (HP) LaserJet 4 printer, you cannot print sample font pages from the Font Assistant. When you try to print a sample page for a font from the Font Assistant, the page contains the following information:
  • The header, which contains font-specific information (such as the font name, copyright information, file size, and version).
  • The body of the page, which contains five lines of sample text displaying the point sizes 18, 24, 36, 48, and 60.
If you use the LaserJet 4 printer driver version 31.01.03, the text in the header is garbled and the sample lines are truncated, except for the 60- point font sample, which prints correctly.

If you use the LaserJet 4 printer driver version 31.01.08, only the 60- point font sample prints. All other sample page text is missing.

When the font list is printed using the Font Assistant and the LaserJet 4 driver version 31.v1.08, the following characters may print as a blank space:

m w k h M W K H

WORKAROUND

To work around this problem, use the HP LaserJet III printer driver. This is the only workaround available at this time.

MORE INFORMATION

The HP LaserJet 4 driver version 31.v1.35 causes similar problems with Microsoft Word versions 2.0 and 6.0 for Windows and Microsoft Publisher.

The products included here are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:11/17/2003
Keywords:KB97478
©2003 Microsoft Corporation. All rights reserved.