Mac Wkst: Installation Program Cannot Find Needed Files (96453)
The information in this article applies to:
- Microsoft Mail for AppleTalk Networks 3.1
This article was previously published under Q96453 SYMPTOMS
While installing version 3.1 of Microsoft Mail for AppleTalk
Networks as a client on a network from an AppleShare volume or a
Personal File Sharing system, the following error message may be
displayed:
The files needed for this installation could not be found on
your server volume "VOLUMENAME". Please contact your network
administrator about this problem.
CAUSE
Three possible causes for this error message are:
- The folder name where the installation program resides is not
Microsoft Mail.
- The time on the workstation clock is different from the time on
the server clock.
- The desktop file on the AppleShare Volume is corrupt.
RESOLUTION- Ensure that the folder name is Microsoft Mail.
- Set the time on the workstation to closely match the time on the
server.
- Rebuild the desktop file by pressing the COMMAND+OPTION keys
down while restarting the computer.
MORE INFORMATION
The time on the server clock does not have to match the time on the
workstation clock exactly. After testing, Microsoft has determined
that the problem occurs only when the workstation time is more than
16.40 minutes behind the server or more than 13.15 minutes ahead of
the server.
| Modification Type: | Major | Last Reviewed: | 11/9/1999 |
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| Keywords: | KB96453 |
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