Setup Fails with Tandy Sensation Shell (96337)


The information in this article applies to:

  • Microsoft Encarta 1994 The Complete Multimedia Encyclopedia
  • Microsoft Bookshelf for Windows 1991 edition
  • Microsoft Bookshelf for Windows 1992 edition
  • Microsoft Bookshelf for Windows 1993 edition
  • Microsoft Cinemania for Windows 1992 edition
  • Microsoft Cinemania for Windows 1994 edition
This article was previously published under Q96337

SUMMARY

If you install Encarta, Bookshelf, or Cinemania on a computer using the Tandy Sensation shell on Windows 3.x, one of the following situations may occur.

NOTE: Other applications may also experience these problems.
  1. You receive an application execution error message:
    DESKTOP caused a General Protection Fault in module TANDYRTL.DLL at 0001:6641. GP Faults have also been caused in MSACM.DRV.
  2. During setup, the Group dialog box is blank.
  3. The multimedia application installs successfully, but when you attempt to play wave files, you receive the following error message:
    No wave device that can play files in the current format is installed. Use the Drivers option to install the wave device.

MORE INFORMATION

Tandy Sensation uses WinMate as the default shell. WinMate uses the Install command in the File menu to run the SETUP.EXE or INSTALL.EXE file of any application. Some applications, such as Encarta, Bookshelf, and Cinemania may fail during setup on this configuration. To correct the problem, run SETUP.EXE from the Windows Program Manager.

STATUS

Tandy Corporation has included printed addendum notes with the Sensation manual that state that "some applications do not install properly with WinMate." These notes provide instructions on using Windows Program Manager (which is accessible from a button on the desktop) to install applications.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For more information about Tandy Sensation, contact Tandy Corporation product support at (817) 878-6875.

KBCategory: kb3rdparty kbsetup kbmm kberrmsg kbprb
KBSubcategory:
Modification Type:MajorLast Reviewed:11/24/2003
Keywords:KB96337
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