Works: How to Troubleshoot Errors Reading Works Setup Disks (2.0 and 3.0) (93509)
The information in this article applies to:
- Microsoft Works 2.0
- Microsoft Works 2.0a
- Microsoft Works 3.0
This article was previously published under Q93509
2.00 2.00a 3.00
WINDOWS
kbsetup kbref kbtshoot
SUMMARY
If you attempt to run the Setup program for Microsoft Works for
Windows and receive a disk read error for the floppy disk drive, there
may be a problem with the disk. It is also possible that the disk
drive you are using for Setup does not closely match the alignment of
the machine that produced the disk. Disk read errors are almost always
caused by such problems, rather than by problems related to memory
configuration, usage, or other environmental factors.
WORKAROUND- On the original computer, use the MS-DOS FORMAT command to format
the same number and type of disks as there are in the Works for
Windows disk set.
- On the computer that can read the Setup disks, use the MS-DOS
DISKCOPY command to copy each original disk to one of the formatted
disks. The usage for DISKCOPY varies depending on the floppy drive
configuration on this computer; refer to your MS-DOS documentation
for the correct syntax.
Note: It is possible that this computer may be unable to successfully
read the disks formatted on the original computer. If you cannot
successfully complete the disk set, try another computer. The
object is to find a computer that can read both the original Setup
disk and the disks formatted on the target computer.
- Take the newly-created disk set back to the original computer, and
try to run Setup again.
For further information on the MS-DOS commands discussed above, refer
to your MS-DOS manual.
For further information about how to perform these tasks in Windows 95, see
your Windows 95 printed documentation or online help.
Modification Type: | Major | Last Reviewed: | 10/8/2003 |
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Keywords: | KB93509 |
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