Panasonic KX-P4420 May Not Print Large Documents (93148)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
This article was previously published under Q93148

SYMPTOMS

If you use the Panasonic KX-P4420 laser printer with a third-party memory board, you may experience problems printing large print jobs from Microsoft Windows version 3.1.

Microsoft Word for Windows, Aldus PageMaker, and Microsoft Windows Write may be unable to print more than five pages, and graphics may be printed partially or not at all.

CAUSE

This behavior may be caused by an incorrect jumper setting on a third-party memory expansion board installed on the printer. In this case, there is no indication of an error from the printer, and the printer memory appears to be used normally by the Windows printer driver. However, the printer cannot actually use the memory, and large print jobs cause the printer to jam.

WORKAROUND

Remove the memory board from the printer. This should allow the large documents to print normally. This may also help determine if the memory board is the source of the problem.

For instructions on removing the memory board, contact your memory board manufacturer.

MORE INFORMATION

For more information, call Panasonic Technical Support.

The products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:10/13/2003
Keywords:KB93148
©2003 Microsoft Corporation. All rights reserved.