XCSI Outlook 2003 will not launch with the Outlook to Lotus Notes Connector (924231)
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support
RAPID PUBLISHING
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE. SYMPTOMSOutlook would not start with the Outlook to Lotus Notes Connector. Error Message:
It would display the lotus server and user.id information and then display a error
pop up box: Unable to open your default e-mail folders. The server is not
available. Contact your system administrator if this condition persists. Environment:
Outlook 2003, OTON, Windows XP
The issue surfaced when Outlook to Lotus Notes Connector was removed from 15 or
more workstations and then reinstalled
CAUSESP2 and hotfixes (including KB892843) for Office appear to be incompatible with new
installation or reinstall of the ConnectorRESOLUTIONremove Office, remove the Connector Reinstall Office, create a new profile, reinstall the Connector and configure to
connect to Notes. Install SP2 and any updates after verifying connectivity.
The key factor seemed to be to install and configure the OTON connector prior to
applying SP2 and Post SP2 updates for Outlook.
Modification Type: | Minor | Last Reviewed: | 10/6/2006 |
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Keywords: | kbprb kbtshoot kbrapidpub KB924231 kbAudITPRO |
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