Mail Created by Blackberry Garbled When Forwarded by OWA to an OWA Client (924212)

SYMPTOMS

Customer is sending an email using Blackberry.

After Synchronizing the Device with the Mailbox he then opens the mail message sent by Blackberry from the Sent Items Folder using OWA and then Forwards it to another user.

If the recipient reads the message using OWA, then it is displayed like the following (note the real message may have Squares or other characters)

From: Sender
Sent: Wednesday, March 29, 2006 9:18 AM
To: Recipient
Subject: FW:Testing

???????????????.?????????????????????????????????????/??????????????????????????????
????????????????????????????????????????????????????????????????????????????????????
???????????????????????????????????????????????????????????????????????????????????`
???????????????????????????????????????????????????????????????????????????

If the message is forwarded out of the environment then it is displayed correctly.

It is also displayed correctly if either the sending or receiving mail client is a MAPI Client.

RESOLUTION

The customer is using a 3rd party program from Eserver to add disclaimers and signatures to all messages.

To resolve the problem the customer added the following registry key on the Exchange Server per eserver:

[HKEY_LOCAL_MACHINE\SOFTWARE\Exclaimer Ltd\eXclaimer]
"UseHTMLParserToReadCodePage"=dword:00000001

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