Unable to upgrade the Exchange Virtual Server on a cluster (924198)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
Source: Microsoft Support

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SYMPTOMS

Error when selecting "upgrade Exchange virtual server" on an Exchange cluster

The error message may be different depending on the scenario. Here are a few examples:
  • You receive error "ID no: c1037b44"
  • No site name is available for this machine.
    Facility: Win32 ID no: c007077f
    Microsoft Exchange System Attendant
  • C10379BC An error occurred while attempting to find the account in active directory.
  • Access Denied: c0070005

RESOLUTION

The following conditions must be met in order to upgrade the Exchange virtual server:
  • The node that you are attempting to perform the upgrade against must be the owner of all the Exchange resources
  • Exchange System Attendant resource is offline.
  • Only the following resource types are online in the Exchange virtual server group:
    • IP Address
    • Network Name
    • Physical Disk
  • The Distributed Transaction Coordinator resource type is online.

MORE INFORMATION

ADDITIONAL TROUBLESHOOTING STEPS

  1. Check the Cluster.log (C:\Windows\Cluster) and event viewer for additional troubleshooting information.
  2. Take DCDiag and Netdiag and look for communication errors. This include verifying that WINS and DNS name resolution is working fine.
  3. Verify that the NIC configuration is correct per KB 258750
  4. Within cluster administrator, go to the properties of the Exchange Virtual server instance (Network Name). On the Parameters tab, check the "DNS registration must succeed" and 'Enable Kerberos authentication" checkboxes
  5. Verify that NLTEST /DCGETSITE works fine.
    -- If not, consider setting the DynamicSiteName value under the Netlogon registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Netlogon\Parameters
  6. Reset the computer account in the domain and reboot the node
  7. Verify that you have Full Exchange Administrator permissions to the Organization and Administrative Group. Also, you will need domain admin rights.


842427 How to upgrade Exchange 2000 Server to Exchange Server 2003 in an ...
258750 Recommended private "Heartbeat" configuration on a cluster server

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Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbprb kbtshoot kbrapidpub KB924198 kbAudITPRO
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