Error message when you reinstall Internet Information Services 5.0: "Exception calling handler routine for IIS" (922742)
The information in this article applies to:
- Microsoft Internet Information Services 5.0
SYMPTOMSConsider the following scenario: - You have two computers that are running Microsoft Internet Information Services (IIS) 5.0 on Microsoft Windows 2000.
- The two computers use Cluster services.
In this scenario, when you try to reinstall IIS 5.0 on one of the computers (nodes), you receive the following error message: Exception calling handler routine for IIS. Handler address is 0x6e7201c3 Function=0xa Param1=0x0 Param2=0x0 Exception Type=0xc0000006 Addr=0x77fcd03d RESOLUTIONTo resolve this problem, you must do the following: - Stop the Cluster service on both computers in the cluster.
- Uninstall IIS 5.0 on the failed cluster node.
- Reinstall IIS 5.0 on the failed cluster node.
To do this, follow these steps: - On the cluster node that is working correctly, stop the Cluster service. To do this, follow these steps:
- Click Start, point to Programs, point to Administrative Tools, and then click Cluster Administrator.
- In the console tree, click the node.
- On the File menu, click Stop Cluster Service.
- On the failed cluster node, disable the Cluster Disk Driver in the Device Manager. To do this, follow these steps:
- Click Start, point to Programs, point to Administrative Tools, and then click Computer Management.
- Expand System Tools, and then click Device Manager.
- On the View menu, click Show hidden devices.
- Expand Non-Plug and Play Drivers, right-click Cluster Disk Driver, and then click Disable.
- When you are prompted, restart the computer.
- On the failed cluster node, stop the Cluster service. To do this, follow these steps:
- Click Start, point to Programs, point to Administrative Tools, and then click Cluster Administrator.
- In the console tree, click the node.
- On the File menu, click Stop Cluster Service.
- If Microsoft SQL Server is installed on the failed cluster node, stop the SQL Server service. To do this, follow these steps:
- Click Start, point to Programs, point to Microsoft SQL Server, and then click Service Manager.
- Click Stop, and then click Yes.
- On the failed cluster node, try to uninstall IIS 5.0.
Note If the uninstall process fails, ignore any error messages and go to the next step.
- On the failed cluster node, do the following:
- Delete the DriveLetter:\inetpub folder.
- Delete all files in the DriveLetter:\winnt\system32\inetsrv folder.
Note If you cannot remove the folder or all the files, ignore any error messages and go to the next step.
- On the failed cluster node, reinstall IIS 5.0.
Note After the IIS 5.0 installation process is complete, you can re-enable the Cluster Disk Driver and restart the Cluster service.
Modification Type: | Major | Last Reviewed: | 8/22/2006 |
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Keywords: | kbtshoot kbprb KB922742 kbAudDeveloper kbAudITPRO |
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