Media Center stops responding when you use a mouse to double-click a video file that is digitally protected by DRM (922677)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

When you use a mouse to double-click a video file that is digitally protected by using Microsoft Windows Media digital rights management (DRM) in Microsoft Windows XP Media Center Edition 2005, the video may not play. Additionally, Media Center may stop responding.

RESOLUTION

Prevent the problem

To prevent the problem, click the video one time only to play the video. The problem occurs occasionally when you double-click video files that are digitally protected by DRM.

Resolve the problem after it occurs

To resolve the problem after it occurs, use one of the following methods:
  • Restart the computer.
  • Manually end the Ehshell.exe process. To do this, follow these steps:
    1. Press CTRL+ALT+DEL to start Windows Task Manager.
    2. On the Processes tab, click the Ehshell.exe process.

      Note The Image Name column in Windows Task Manager lists the Ehshell.exe process.
    3. After you highlight the Ehshell.exe process, click End Process.
    4. Restart Media Center.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation by using unique components such as specific device drivers and optional settings to maximize the performance of the hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/default.mspx

Modification Type:MajorLast Reviewed:7/17/2006
Keywords:kbBug kbExpertiseBeginner KB922677 kbAudEndUser
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