SYMPTOMS
You are using a computer that is running Microsoft Windows XP. You try to use the Remote Assistance feature to offer remote assistance to a user whose computer is also running Windows XP. However, the first time that you try to connect to the user's computer, you receive one of the following error messages:
A Remote Assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it.
You have been disconnected from Name's computer. For more information, contact Name.
If you try again, you can successfully connect to the computer and offer assistance to the user.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must be running Windows XP with Service Pack 2 (SP2) to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Helpsvc.exe | 5.1.2600.2946 | 744,448 | 06-Jul-2006 | 08:54 | x86 | SP2 |
| Sessmgr.exe | 5.1.2600.2946 | 141,312 | 06-Jul-2006 | 08:49 | x86 | SP2 |