A synchronization time value that is set in the Web client of Microsoft Dynamics CRM 3.0 overwrites a synchronization time value that is set in the Microsoft Dynamics CRM 3.0 client for Office Outlook (921654)


The information in this article applies to:

  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft CRM 3.0
  • Microsoft CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

Consider the following scenario:
  • A user sets the Synchronize the CRM items in my Outlook folders every option in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.
  • An administrator changes the value of the Set minimum time between scheduled synchronizations option in the Web client of Microsoft Dynamics CRM 3.0.
  • The synchronization time value that the administrator sets is larger than the synchronization time value that the user sets.
In this scenario, the synchronization time value that is set in the Web client of Microsoft Dynamics CRM overwrites the synchronization time value that is set in the Microsoft Dynamics CRM client for Outlook.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Crmaddin.dll3.0.5300.12431,172,48027-Jul-200600:37

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM client for Outlook.

Prerequisites

There are no prerequisites to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running the Microsoft Dynamics CRM client for Outlook, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running the Microsoft Dynamics CRM client for Outlook.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB921654$\Spuninst folder.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbfix kbBug kbHotfixServer kbQFE kbMBSMigrate kbpubtypekc KB921654 kbAudEndUser
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