E-mail messages from internal Microsoft Dynamics CRM users are not delivered when you configure a Microsoft Dynamics CRM queue to receive e-mail messages (921389)


The information in this article applies to:

  • Microsoft CRM 3.0

SYMPTOMS

When you configure a Microsoft Dynamics CRM queue to receive e-mail messages, e-mail messages from internal Microsoft Dynamics CRM users are not delivered to the queue as expected. However, all e-mail messages from external users are successfully delivered to the queue.

Additionally, the following message is logged in the Application log on the server that is running Exchange Server:
Message: [Subject:'Test1' From:'' To:'"IT.Support.CRM@moneycorp.com" <IT.Support.CRM@moneycorp.com>' CC:''] in mailbox: [CRMServerUrl:'http://crmapp02.moneycorp.com/' EmailServer:'MC04-XS' EmailAccount:'CRMMail' ForceReDelivery:'True'] has been verified and should not be delivered (reason code 5).

CAUSE

This problem occurs if you have enabled the option to exclude e-mail messages between Microsoft Dynamics CRM users.

RESOLUTION

To resolve this problem, follow these steps:
  1. Start the Microsoft Dynamics CRM Web client.
  2. Click Settings, click Organizational Settings, and then click System Settings.
  3. On the E-mail Tracking tab, click No under Set whether to exclude e-mails between Microsoft CRM users, and then click OK.
Modification Type:MajorLast Reviewed:6/30/2006
Keywords:kbMBSemail kbMBSMigrate kbprb KB921389 kbAudEndUser kbAudKnowledgeWorker
©2004 Microsoft Corporation. All rights reserved.