Error message in Win32k.sys on a computer that is running Windows 2000 SP4: "STOP 0x1E" (921126)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

You occasionally receive a "STOP 0x1E" error message in Win32k.sys on a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4).

Additionally,if you use an analysis tool such as WinDbg.exe on the resulting memory dump, the following function appears at the top of the stack: win32k!hsurfCreateCompatibleSurface+0x6e

CAUSE

This problem may occur if a graphics driver or a printer driver returns a "-1" parameter (0xFFFFFFFF) when the driver experiences an error when the DrvCreateDeviceBitmap function is called.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:6/30/2006
Keywords:kbBug kberrmsg kbExpertiseInter KB921126 kbAudOEM kbAudEndUser
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