DNS dynamic update causes frequent computer restarts on Windows Server 2003 SP1-based domain controllers (918530)
The information in this article applies to:
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition
SYMPTOMSWhen a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based domain controller tries to dynamically register Domain Name System (DNS) records such as the Host (A) record, PTR record, and SRV record for the domain controller, the local Lsass.exe service randomly crashes.
Additionally, because you cannot restart the Lsass.exe service, crashes in the service cause the domain controller to automatically restart. Such restarts may occur intermittently on a running domain controller. Or the restarts may occur every time that the operating system loads. Then, when remote computers try to discover such domain controllers by using DNS or by using network requests, services are either delayed or failed. This behavior occurs because the affected domain controller cannot dynamically register DNS records that are offline when you restart the computer.CAUSEThis problem occurs because the DNS Client service or the Dnsapi.dll file uses an invalid pointer when the DNS dynamic update for the domain controller records exceeds the UDP packet threshold.RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Prerequisites To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer. Restart requirementYou do not have to restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes. File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions |
Dnsapi.dll | 5.2.3790.2693 | 157,184 | 29-Apr-2006 | 04:28 | x86 |
Windows Server 2003, Itanium-based versions |
Dnsapi.dll | 5.2.3790.2693 | 438,272 | 28-Apr-2006 | 16:40 | IA-64 | SP1 | SP1QFE | Wdnsapi.dll | 5.2.3790.2693 | 157,184 | 28-Apr-2006 | 16:40 | x86 | SP1 | WOW |
Windows Server 2003, x64-based versions |
Dnsapi.dll | 5.2.3790.2693 | 304,640 | 28-Apr-2006 | 17:20 | x64 | SP1 | SP1QFE | Wdnsapi.dll | 5.2.3790.2693 | 157,184 | 28-Apr-2006 | 17:20 | x86 | SP1 | WOW |
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type: | Minor | Last Reviewed: | 9/23/2006 |
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Keywords: | kbWinServ2003SP1fix kbBug kbfix kbQFE kbhotfixserver kbpubtypekc KB918530 kbAudITPRO |
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