The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you try to merge two accounts or two contacts in Microsoft Dynamics CRM 3.0, you receive the following error message:
There is a problem communicating with the Microsoft CRM server. The server might be unavailable. Try again later. If the problem persists, contact your system administrator.
This problem occurs if one of the accounts or one of the contacts is the customer or the billing customer on a contract that has multiple line items.
You may receive a similar error message when you do the following actions:
- You change the customer on a contract that has multiple line items.
- You add a parent account to an account that is the customer on a contract that has multiple line items.
- You add a parent account to a contact that is the customer on a contract that has multiple line items
.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server or Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.
Prerequisites
There are no prerequisites to apply this hotfix.
Removal information
You can remove this hotfix by using Add or Remove Programs in Control Panel.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Client|
| Crmobjectmodel.dll | 3.0.5300.1141 | 6,731,608 | 12-May-2006 | 07:09 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1141 | 408,416 | 12-May-2006 | 07:10 |
Server|
| Crmobjectmodel.dll | 3.0.5300.1141 | 6,731,600 | 12-May-2006 | 07:08 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1141 | 367,440 | 12-May-2006 | 07:07 |