Windows XP stops responding when you try to save a large offline file (918338)


The information in this article applies to:

  • Microsoft Windows XP Professional

SYMPTOMS

Consider the following scenario. You use the Offline Files feature in Microsoft Windows XP to make a file available to you offline. The file is located in a shared folder. The file is large. You work with the file when you are offline. However, if you try to save the file when you are offline, Windows XP stops responding. For example, you experience this problem when you try to save a Microsoft Excel workbook that is larger than 20 megabytes.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running Windows XP with Service Pack 2 (SP2) to install this hotfix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.1.2600.2900574,97603-May-200609:40x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about terminology that Microsoft uses to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:8/10/2006
Keywords:kbWinXPpreSP3fix kbfix kbbug kbQFE kbprb kbhotfixserver kbpubtypekc KB918338 kbAudITPRO kbAudEndUser
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