The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install the client-side hotfix on computers that are running the Microsoft Dynamics CRM laptop client for Outlook. Install the server-side hotfix on the Microsoft Dynamics CRM 3.0 server if you are using the Microsoft Dynamics CRM desktop client for Outlook.
Prerequisites
No prerequisites are required to apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use the Add or Remove Programs item in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe utility is located in the following folder:
%Windir%\$NTUninstallKB917913$\Spuninst
For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Client|
| Action.js | Not Applicable | 26,323 | 30-Jun-2006 | 19:30 |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1175 | 289,632 | 30-Jun-2006 | 20:08 |
| Microsoft.crm.dll | 3.0.5300.1175 | 375,648 | 30-Jun-2006 | 20:08 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,576 | 17-Nov-2005 | 04:42 |
Server|
| Action.js | Not Applicable | 26,323 | 30-Jun-2006 | 19:29 |
| Microsoft.crm.application.components.core.dll | 3.0.5300.1175 | 285,520 | 30-Jun-2006 | 20:00 |
| Microsoft.crm.dll | 3.0.5300.1175 | 375,632 | 30-Jun-2006 | 20:00 |
| Microsoft.crm.dll | 3.0.5300.1 | 375,560 | 17-Nov-2005 | 04:39 |