Error message when you reinstall an instance of SQL Server 2005 Reporting Services by using a domain account: "Fatal error during installation" (917826)


The information in this article applies to:

  • Microsoft SQL Server 2005 Reporting Services
Bug #: 20010720 (SQLBUDT)

SYMPTOMS

Consider the following scenario. You install an instance of Microsoft SQL Server 2005 Reporting Services. You set the security account of the application pool that is assigned to the instance of Reporting Services to an account other than the Network Service account. You then uninstall the instance of Reporting Services. You reinstall the same instance of Reporting Services by using a domain account as the startup account. In this scenario, you receive the following error message:
The setup has encountered an unexpected error while Setting reporting service and share point exclusion path. The error is: Fatal error during installation.

CAUSE

This problem occurs when Reporting Services tries to use the existing application pool. If the security account of the existing application pool is set to an account other than the Network Service account for the previously installed instance of Reporting Services, SQL Server Setup fails.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1

Delete the application pool that was used for the original installation of Reporting Services.

Method 2

Change the application pool identity account to use the domain account or the Network Service account that you want to specify for the Reporting Services service. To do this, follow those steps:
  1. Open Microsoft Internet Information Services (IIS) Manager.
  2. In the left pane, expand ComputerName, and then expand Application Pools.
  3. Right-click the service name of Reporting Services, and then click Properties. For example, click ReportServer$InstanceName.
  4. Click the Identity tab.
  5. Specify the security account to use the predefined Network Service account, or click Configurable, and then enter the domain account information.
  6. Click OK.
  7. Restart IIS.
After you use one of these methods, click Retry in the message box to continue to install Reporting Services.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Steps to reproduce the problem

  1. Install a named instance of Reporting Services named "Inst1."
  2. Specify the Local System account as the security account for the application pool that is assigned to the instance of Reporting Services.
  3. Uninstall the named instance.
  4. Reinstall the instance with the "Inst1" instance name, but use a domain account as the startup account.
You receive the error message that is mentioned in the "Symptoms" section.
Modification Type:MajorLast Reviewed:4/28/2006
Keywords:kbprb kbExpertiseAdvanced kbsql2005setup KB917826 kbAudITPRO kbAudDeveloper
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