Some Groove contacts appear offline when they are online (917191)
The information in this article applies to:
- Groove Virtual Office 3.1 File Sharing Edition
- Groove Virtual Office 3.1 Professional Edition
- Groove Virtual Office 3.1 Project Edition
- Groove Virtual Office 3.1 Trial Edition
- Groove Virtual Office 3.0 File Sharing Edition
- Groove Virtual Office 3.0 Professional Edition
- Groove Virtual Office 3.0 Project Edition
- Groove Virtual Office 3.0 Trial Edition
- Groove Workspace 2.5 Preview Edition
- Groove Workspace 2.5 Professional Edition
- Groove Workspace 2.5 Project Edition
- Groove Workspace 2.5 Standard Edition
SYMPTOMSIn Groove Virtual Office and in Groove Workspace, some contacts appear offline when they are online.CAUSE This issue may occur if you have invalid identity
information for a contact. The contact information may be out of
date for various reasons. Some of these reasons include the following: - The user may have uninstalled and reinstalled Groove.
- The user may have created a new
identity that uses the same name as the previous identity. However, you have an old
identity.
RESOLUTIONTo resolve this issue, delete the identity from the contacts
list. Then, ask the user to send you a message in Groove. When you receive
the message, follow these steps:
- Open the message.
- Click From next to the contact
name to display the Contact dialog box.
- Click Add to My Contacts.
Open your contacts list. You should see the contact come
online within five minutes. Note If one of your contacts appears offline when you know that the contact is online, update the contact information for that account. Do not update the contact information by
searching a Groove directory for the contact. The directory may have the
same outdated information.
| Modification Type: | Major | Last Reviewed: | 6/20/2006 |
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| Keywords: | kbprb kbExpertiseInter kbtshoot KB917191 kbAudKnowledgeWorker |
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