FIX: You cannot reconnect a Citrix ICA client to an instance of Citrix Presentation Server that is running on a Windows Server 2003 Service Pack 1-based computer (917046)


The information in this article applies to:

  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Datacenter Edition
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Standard x64 Edition
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

Consider the following scenario. You connect a Citrix ICA client to an instance of Citrix Presentation Server. The instance of Citrix Presentation Server is running on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer. The ICA client only supports ThinWire 1 video modes. After you disconnect the session, you cannot reconnect.

Note This problem does not occur in the original release version of Windows Server 2003.

CAUSE

This problem occurs because of an issue with the Winsrv.dll file.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows Server 2003 SP1 installed to apply this hotfix.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Winsrv.dll5.2.3790.2666297,47223-Mar-200604:34x86
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Winsrv.dll5.2.3790.2666509,44022-Mar-200622:52x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:9/1/2006
Keywords:kbBug kbfix kbQFE kbhotfixserver kbpubtypekc KB917046 kbAudITPRO
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