SYMPTOMS
You may experience an abnormal shutdown, or "dirty
shutdown," of a Microsoft Windows
Server 2003-based computer after the Windows logon screen saver starts. This may occur if the following conditions are true:
- An uninterruptible power supply turns off the
Windows Server 2003-based computer.
- You do not log on at the Windows logon screen after you
start the computer.
- You do not press a key or you
do not use the mouse.
- You are running a program such as an uninterruptible power supply support program that automatically calls the ExitWindowsEx function from the scheduler.
Additionally, after you restart the computer, you may receive
the following event message in the System event log:
Event ID: 6006
Source: Event Log
Description: The Event log service was stopped.
Event ID: 6008
Source: Event Log
Description: The previous system shutdown at <time> on <date> was unexpected.
RESOLUTION
Service pack information
To resolve this problem, obtain the
latest service pack for Windows Server 2003. For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but
it is only intended to correct the problem that is described in this article.
Only apply it to systems that are experiencing this specific problem. This
hotfix may receive additional testing. Therefore, if you are not severely
affected by this problem, we recommend that you wait for the next Windows
Server 2003 service pack that contains this hotfix.
To resolve this
problem immediately, contact Microsoft Product Support Services to obtain the
hotfix. For a complete list of Microsoft Product Support Services telephone
numbers and information about support costs, visit the following Microsoft Web
site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English
version of this hotfix has the file attributes (or later file attributes) that
are listed in the following table. The dates and times for these files are
listed in Coordinated Universal Time (UTC). When you view the file information,
it is converted to local time. To find the difference between UTC and local
time, use the
Time Zone tab in the Date and Time item in
Control Panel.Windows Server 2003, x86-based versions
|
| Winlogon.exe | 5.2.3790.519 | 497,152 | 14-Apr-2006 | 02:59 | x86 |
Windows Server 2003, Itanium-based versions
|
| Winlogon.exe | 5.2.3790.519 | 641,024 | 13-Apr-2006 | 09:10 | IA-64 |