Media Center Extender or a networked Plays for Sure device cannot discover and associate with a Microsoft Windows XP Media Center Edition-based computer (916604)

SYMPTOMS

You use Microsoft Media Center Extender or a networked PlaysForSure device to discover a Microsoft Windows XP Media Center Edition-based computer. The device that you use to discover the computer uses the Simple Service Discovery Protocol (SSDP). However, the device cannot discover and associate with the computer.

Note An example of a networked PlaysForSure device is Microsoft Xbox 360.

CAUSE

This issue may occur if you use a NETGEAR XE104 Wall-Plugged Ethernet Switch that does not correctly forward the SSDP packets. The NETGEAR XE104 Wall-Plugged Ethernet Switch may not correctly forward these packets if the firmware that it uses is version 1.5.

Note Other home networking Powerline products experience the same connectivity issues if they use the same technology as a NETGEAR XE104 Wall-Plugged Ethernet Switch that uses firmware that is version 1.5.

WORKAROUND

To work around this issue, contact NETGEAR to obtain the latest version of the firmware for the NETGEAR XE104 Wall-Plugged Ethernet Switch. Specifically, Turbo Powerline firmware version 1.6 resolves this issue. For more information that is related to this issue, visit the following NETGEAR Web site:

http://kbserver.NETGEAR.com/kb_web_files/n101608.asp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

Other home networking products that use SSDP for discovery may experience similar connectivity issues. These networking products may experience these issues if they are connected by using NETGEAR wall-plugged products. For example, a networked PlaysForSure device that tries to associate with a Microsoft Windows XP computer that is running the Windows Media Connect service may experience similar connectivity issues. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.