Error messages when you try to start the Groove Setup program (916430)


The information in this article applies to:

  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.0 Trial Edition
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition
  • Groove Workspace 2.5 Preview Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Standard Edition

SYMPTOMS

When you try to start the Groove Setup program, you may receive certain error messages that indicate a failure in the InstallShield initialization. These error messages include the following error messages:
  • Error: extracting support files
  • Error: installing Ikernel.exe
  • Access is denied
  • Error: loading Type Library/DLL
  • Setup failed to run installation (0x80040707)

RESOLUTION

For the most up-to-date information about InstallShield problems and about how to fix them, visit the following InstallShield Web site:

http://consumer.installshield.com/

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:7/12/2006
Keywords:kbprb kbinfo kbExpertiseInter kbtshoot KB916430 kbAudDeveloper kbAudKnowledgeWorker
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